The KITC Care Companion, from Keep It Together Care ("KITC", "we", "us"), keepittogethercare.com
Last updated: 2 November 2026
Our 30-day money-back guarantee
Try the Care Companion for 30 days. If it isn't right for your family, email hello@keepittogethercare.com within 30 days of your first payment. Please write from the email address you paid with, or tell us which one it was, so we can find your plan. We'll refund everything you've paid us in that time, including Voice and any voice top-ups, and cancel your plan. No quibble, and you don't need to give a reason.
- Time limit: within 30 days of your first payment for the plan.
- How you're refunded: we send the refund within 14 days of your email, to the card you paid with. Your bank may take a few more days to show it.
- Your plan: we cancel it, so you won't be charged again.
- Once per family: the guarantee covers your first 30 days with us, and the first 30 days of a second family space if you add one. If you cancel and join again later, it doesn't start again.
After the first 30 days
You can cancel at any time, and you won't be charged again. Cancel by emailing hello@keepittogethercare.com, or with Manage or cancel your plan on Your plan in the Companion. Your plan stays on until the end of the month or year you've already paid for.
- Monthly plans: we don't refund part months.
- Yearly plans: we don't refund the rest of the year, except that if caring comes to an end, tell us and we'll refund every whole month left after the one you're in. We send the refund within 14 days, to the card you paid with.
If something is wrong
If the Companion doesn't work as it should, you can ask us to put it right. If we can't, you can ask for a price reduction, up to a full refund. See section 8 of our Terms of Sale.
Your legal rights
This policy is a promise on top of your legal rights as a consumer, not instead of them. You also have a legal right to cancel within 14 days of buying. If you do, we refund everything you've paid for the plan. Our Terms of Sale explain how.